Player Protection (Responsible Gaming)

RESPONSIBLE GAMING

INTRODUCTION

At BetMGM, we believe that online gambling "when done in the spirit of fun” can offer an unsurpassed level of excitement. However, when in those instances a person exhibits problem-gambling behavior, we believe it is our responsibility to offer information and assistance.

This document was created to inform customers of the perils associated with problem gambling and serve as a means of prevention to those who are at risk for developing a gambling problem.

Please take a moment to read through this information, as it will not only help you avoid excesses, but provide you with the means to maximize your enjoyment while gambling responsibly.

WHAT IS PROBLEM GAMBLING?

Like many other addictions, gambling addiction is rooted in an uncontrollable urge and obsession, which if left unchecked, can lead to financial hardship.

Unfortunately, one of the most common symptoms of this disease is deception; people with gambling problems will go to great lengths to hide their gambling related problems, not just from others, but also from themselves. As a result, detection can come late after adverse consequences are revealed and with dire consequences.

A negative vicious cycle often develops, wherein the gambler seeks relief or even a solution through increased gambling. The ensuing financial and emotional deterioration affects every aspect of the affected person’s life from family and friends to business colleagues and associates.

Gambling addiction is a disease that does not discriminate. Anyone is susceptible regardless of gender, age, race, or financial status. Fortunately, once detected, it is an addiction that can be successfully treated.

THE WARNING SIGNS:

  • Sacrificing time from work or family in order to gamble
  • Repeated inability to stop or control betting
  • Borrowing money to gamble or to pay off previous bets
  • Use of gambling as an emotional escape
  • Self-neglect or neglect of family due to gambling
  • Lying about time or money lost to betting
  • Gambling more in order to recoup previous losses ("chasing")
  • Obtaining money for gambling by selling/pawning personal property
  • Feelings of hopelessness, depression or suicide

The Michigan Department of Health & Human Services

The Michigan Department of Health and Human Services (MDHHS) provides a 24-hour toll-free problem gambling helpline. Trained professionals under contract with the MDHHS are available to assist individuals and loved ones of individuals experiencing a gambling problem. MDHHS staff provide assistance with coordinating initial consultations with qualified counselors, provide financial assistance information and oversee ongoing treatment when necessary.

If you or someone you know has a gambling problem, confidential help is available at 1-800-270-7117 or visit https://www.michigan.gov/mgcb/0,4620,7-351-79256-231582--,00.html.

Too much of anything can be bad for you, so we encourage all of our players to know their limits as we know ours. Review the rest of this information to find out more about how we’re creating a fair and responsible gambling environment for everyone to enjoy.

BASIC PRINCIPLES

BetMGM aims to provide the world's safest and most innovative betting platform. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. BetMGM.com and BetMGM Casino commits itself to integrity, fairness and reliability and we always do our best to prevent gambling-related problems.

Together with leading research institutes, associations and counselling providers, we have developed measures that ensure a responsible, safe and reliable place for online gambling.

1. Real fairness

It is our responsibility to create a gambling environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We work closely with independent authorities which monitor the fairness of the gambling products we offer. When it comes to fraud and manipulation, our dedicated investigation and online monitoring teams ensure your protection.

2. Real security

BetMGM is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that your deposits are kept safe in segregated accounts and that your personal data is protected.

3. Real prevention

For the vast majority of people around the world, gambling is a great source of entertainment. Unfortunately, some individuals experience problems related to their gambling, which vary in degree from mild to very severe. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gambling causes problems.

Protection of minors

Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.

BetMGM.com excludes minors (persons under the age of 21) from gambling, so we will always ask for proof of age during the registration process. We also begin an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal. We take our responsibility for preventing minors from playing with us seriously and in order to offer the best-possible protection of minors, we require the shared responsibility of parents. Use child protection software, such as Cyberpatrol, Cybersitter and K9 Web Protection, to block gaming sites from under-21s.

If you know someone under the age of 21 who is registered with us, please contact us immediately at responsiblegaming.mi@betMGM.com.

PATRON PROTECTION

 If you or someone you know has a gambling problem, confidential help is available at 1-800-270-7117 or visit https://www.michigan.gov/mgcb/0,4620,7-351-79256-231582--,00.html.

FEDERAL PROHIBITIONS AND RESTRICTIONS REGARDING INTERNET GAMING

Underage gambling is a criminal offense and any person under the age of 21 who engages in online wagering and any person who facilitates or enables someone under the age of 21 to gamble has committed a criminal offense and is subject to criminal prosecution and shall be prohibited from Internet gaming.

Federal prohibitions and restrictions regarding internet gaming apply, specifically any limitations upon Internet gaming as set forth in 18 U U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). It is a Federal offense for persons physically located outside of Michigan to engage in Internet wagering through a Michigan casino, unless explicitly authorized by the Michigan Gaming Control Board. A patron’s wagering session connection will be terminated immediately if the patron device is removed from the boundaries of the State of Michigan.

My Account

BetMGM.com, BetMGMCasino.com and https://poker.mi.betmgm.com/ meet the highest security standards in the industry, with a five-level security system, multiple firewalls, and 128-bit SSL encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.

  • You are responsible for the safety of your personal computer and mobile device! Configure your auto- lock features to protect them from unauthorized use.
  • Please keep your access details safe at all times (user ID, password and your question and answer combination)
  • Don't share your account credentials, your credit card or bank account details
  • Don't leave the computer unattended when you are logged in
  • Do not use the 'Save password' option on log-in screens
  • Create separate profiles for everyone who uses your devices, so that nobody else can access your information
  • You are prohibited from allowing any other person to access or use Your Account.

Change your password regularly. By default you receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

For an additional level of safety you can enable Strong Authentication. Every time you try to access your account, a one-time password is sent to your registered email. This one-time password is needed in addition to your normal password in order to gain access.

You can set these options in your Account settings.

If you have forgotten your password, you can retrieve it here.

By registering an account, you are confirming that you are 21 years of age or over. In Michigan, it is a criminal offense to allow a person who is under the age of 21 to participate in Internet or mobile wagering. BetMGM takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers at the time of account establishment. We will ask for information to verify your age and will restrict or suspend your account until your age is confirmed.

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 21 YEARS OLD FOUND TO BE USING THIS SITE FOR INTERNET OR MOBILE WAGERING PURPOSES WILL BE REPORTED TO LAW ENFORCEMENT AND BE SUBJECT TO OTHER LEGAL PENALTIES.

You can contact BetMGM Customer Service at any time to obtain your account and game history.

It is a Federal offense for persons physically located outside of the State of Michigan to engage in Internet wagering.

Responsible Gaming

 For the vast majority of people around the world, gambling is a great source of entertainment. Unfortunately, some individuals experience problems related to their gambling, which very in degree from mild to very severe. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gambling causes problems.

By observing the following rules, you will be able to better enjoy your gambling experience:

  • You should gamble for fun and not as a way to earn money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Keep track of your gambling. Consult the overview of your gambling transactions in your account.
  • Decide your monthly gambling budget in advance.
  • Only gamble what you can afford to lose
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit
  • Once you’ve set your limit, stay within it. Increasing it later may lead to excessive play.
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be, and be comfortable ending the game once you’ve reached your limit
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

There are myths associated with gambling you should understand.

  • My luck will change if I keep gambling and I’m sure I’ll win my money back.
  • I am due for a win.
  • If I play multiple games at a time, I'll increase my chances of winning.
  • I have a special strategy that helps me win.
  • I have a gut feeling that today is my lucky day.

While having rituals and believing the next spin is “the one” can be fun and add to your enjoyment, it’s important to understand just how random the games and events are. Remember, the house has the advantage, and you’re likely to lose more than you win over time, so stay within your limits and keep it fun.

There are many risks associated with problem gambling, including:

  • A negative impact on relationships and family life.
  • Financial difficulties, including maxing out credit cards and increasing debts.
  • A range of emotional, physical, and psychological health problems.
  • An adverse effect on an individual’s ability to perform well at work.

We would like to stress that diagnoses relating to clinical disorders such as problem gambling can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gambling?
  • Do your thoughts constantly turn to gambling?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gambling?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gambling?
  • Does gambling serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gambling?
  • Has your gambling ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gambling?

We offer a range of different options that can be used to manage your gambling activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gambling or the option to place a “timeout” on your account from gaming for a period of time.

You can set deposit limits, loss limits and time limits. Once established, any decrease to these limits will be effective immediately and you will receive an instant text notification. Any increase to these limits will become effective only after the time period of the previous limit has expired.

Deposit limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money you can deposit into your Internet gaming account during a particular period of time. Please go to Account -> Advanced Settings -> Deposit Limits to set the limit.

Loss limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money you can wager during a particular period of time. Please go to Account -> Advanced Settings -> Spending Limits to set the limit.

A time-based limit is offered on a daily basis and specifies the maximum amount of time you may spend playing on the website (time is measured hourly from the time you log in to the time you log out). Please go to Account -> Settings -> Time Management to set the limit.

Should you need a timeout (“cooling off”) period from gambling, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will not be able to login to place a wager or deposit. Please contact customer service should you want your funds returned during that period. The account will be automatically reenabled after the selected timeout period has past. Please go to Account -> Advanced Settings -> Self-Exclusion to timeout.

Should you need to take a longer break from gambling, we provide a timeout for up to 365 days. This timeout period means that your account will remain closed for a period of 12 months, and will not be reactivated under any circumstances during that period (unlike a standard account closure request). Please go to Account -> Advanced Settings -> Self-Exclusion to timeout.

If you want to permanently close your account for responsible gambling reasons, please contact our Customer Service department in order to do so.

If you want to take a break or stop playing our products for any reasons other than the prevention of gambling- related problems, we also offer a service closure. For further information, please contact our Customer Service team.

There are a number of support organizations available which offer valuable information and advice across a range of areas. Details are below, including contact information for each organization.

Michigan Association on Problem Gambling

The Michigan Association on Problem Gambling (michapg.com) provides support, information, education and referral services for anyone affected by problem gambling.

National Council on Problem Gambling

The National Council on Problem Gambling (www.ncpgambling.org) serves as the national advocate for programs and services to assist problem gamblers and their families. Their vision is to improve health and wellness by reducing the personal, social and economic costs of problem gambling.

 If you or someone you know has a gambling problem, confidential help is available at 1-800-270-7117 or visit https://www.michigan.gov/mgcb/0,4620,7-351-79256-231582--,00.html.

Complaints Process

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Service team or in writing to: Customer Service Manager, BetMGM Harborside Plaza 3, 210 Hudson Street, Jersey City, NJ 07311.

If all reasonable means to resolve the complaint with BetMGM have been exhausted, you can file a complaint with the Michigan Gaming Control Board by contacting them at:

Michigan Gaming Control Board

3062 West Grand Boulevard, Suite L-700

Detroit, MI 48202-6062

Phone: 313- 456-4100

Email: MGCBweb@michigan.gov

Website: https://patroncomplaint.mgcb-apps-prod.state.mi.us/LandingPage

Terms of Service

Please click here to access the latest Terms of Service. For further information, please contact our Customer Service team.

PLAYER PROTECTION AND SELF-HELP

Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.

What is pathological gambling?

Pathological gambling has been listed as a recognized psychological disorder in the international classification systems DSM-IV and ICD-10 since 1980. It is defined as persistent, recurring and often increasing gambling despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.

When should behavior be considered problematic?

We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers information which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gambling?
  • Do your thoughts constantly turn to gambling?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gambling?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gambling?
  • Does gambling serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gambling?
  • Has your gambling ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gaming?

Self-control and self-protection

BetMGM has created tools to support responsible gambling and actively encourages its players to use them. All requests for responsible gambling measures are taken very seriously by us and are always valid for the agreed period of time.

Personal limits

BetMGM offers all of its customers the opportunity to set individual daily, weekly or monthly limits on deposits and wagers. All requests for limit decreases will be implemented immediately; requests for limit increases only become valid after a delay (1 day for daily limit, 7 days for weekly limits and 30 days for monthly limits) and an additional confirmation of the request.

Furthermore, customers can opt into a time management system that allows you to limit your daily time on our site. After exceeding this period of time you will be prevented from further play. All requests for time limit decreases (i.e. going from playing 10 hours a day to 1 hour a day) will be implemented immediately; requests for time limit increases (i.e. going from playing 1 hour a day to unlimited play) only become valid after 30 days.

Timeout/Cool Off

BetMGM customers are able to temporarily suspend their account from further gaming for if they have developed gambling-related problems or feel at risk of developing gambling-related problems. You can temporarily suspend your account for any period from 72 hours to 180 days.

Any person requesting temporary suspension shall submit his or her request through their Internet gaming account. Once your account is created, log in and go to My Account and select the “Responsible Gaming” option.

Michigan Gaming Control Board Responsible Gaming Database

The Michigan Gaming Control Board maintains a responsible gaming database and voluntary self-exclusion list, which allows individuals to exclude themselves from establishing an internet gambling and internet sports betting account or participating in internet gambling and internet sports betting in the State of Michigan for a period of 1 or 5 years. Unless requested by the individual, this does not prohibit the individual from participating in other forms of gambling. 

To learn more about how to enroll in the Michigan Gaming Control Board’s Responsible Gaming Database visit: https://www.michigan.gov/documents/mgcb/Responsible_Gaming_Database_Placement_Application_2021-1-15_713746_7.pdf

Michigan Disassociated Persons List

You can also request the Michigan Gaming Control Board to permanently ban you from the Licensed Detroit Casinos.  Call 1-888-223-3044  for information regarding Michigan’s Disassociated Persons List.

If you want to take a break or stop playing at one or more products for any other reasons than the prevention of gambling-related problems, we also offer a service closure option available through our Customer Service team.

PREVENTION

By observing the following rules, you will be able to relax and enjoy your gambling:

  • You should gamble for fun and not as a way to earn money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Keep track of your gambling. Consult the overview of your gambling transactions in your account.
  • Decide your monthly gambling budget in advance. Only gamble what you can afford to lose.
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
  • Once you’ve set your limit, stay within it. Increasing it later may lead to excessive play.
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be, and be comfortable ending the game once you’ve reached your limit
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

RESEARCH

A pioneer of addiction research, the Division on Addiction (DOA) at Cambridge Health Alliance (a Harvard Medical School teaching affiliate) has been conducting studies with GVC/bwin.party since 2005, investigating gaming behavior on the internet. The analysis and results of the studies have brought about a massive shift in addiction research.

"For the first time ever, the studies conducted in cooperation with GVC/bwin.party use the accurate records from computer-based internet gaming to study actual gaming rather than what people remembered or were willing to say."

Howard J. Shaffer, Ph.D., Associate Professor, Harvard Medical School

One of the core goals of the project has been to aid the development of a safe and entertaining gambling environment.

  • This research project has enabled programs to be developed which can prevent and mitigate the further escalation of users’ gambling-related problems
  • In order to achieve this goal, we are working to identify and create algorithms which can identify risk patterns for gambling-related problems

The research carried out during this project has provided significant scientific results which have been published in international scientific journals:

  • The myth of online gambling being a powerful seductive force can be challenged with the overwhelming majority of online gamers playing in a very moderate manner, spending minimal amounts on gaming
  • Responsible gambling measures can be effective at promoting changes in gambling behavior. Although deposit limits imposed on players did not affect gaming behavior, self-set deposit limits did produce significantly lower gaming frequency and intensity

The results of these on-going studies provide the international scientific community with an empirical basis that has long been lacking in the area of addiction research. On top of that, our cooperation with the DOA ensures that we can implement our vision of a "safe and recreational gaming environment" on the basis of scientifically proven Responsible Gaming measures.