Patron Protection

If you or someone you know has a gambling problem, confidential help is available at 1-800-270-7117 or visit https://www.michigan.gov/mgcb/0,4620,7-351-79256-231582--,00.html

FEDERAL PROHIBITIONS AND RESTRICTIONS REGARDING INTERNET GAMING

Underage gambling is a criminal offense and any person under the age of 21 who engages in online wagering and any person who facilitates or enables someone under the age of 21 to gamble has committed a criminal offense and is subject to criminal prosecution and shall be prohibited from Internet gaming.

Federal prohibitions and restrictions regarding internet gaming apply, specifically any limitations upon Internet gaming as set forth in 18 U.S.C. §§ 1084 et seq. (The Wire Act) and 31 U.S.C. §§ 3163 through 3167 (UIEGA). It is a Federal offense for persons physically located outside of Michigan to engage in Internet wagering through a Michigan casino, unless explicitly authorized by the Michigan Gaming Control Board. A patron’s wagering session connection will be terminated immediately if the patron device is removed from the boundaries of the State of Michigan.

My Account

BetMGM.com and BetMGMCasino.com meet the highest security standards in the industry, with a five-level security system, multiple firewalls, and 128-bit SSL encryption. Early-warning systems in the form of limits on unusually high stakes and winnings prevent manipulation and other criminal activities at an early stage.

But you can help us to further increase the safety of your account:

  • You are responsible for the safety of your personal computer and mobile device! Configure your auto- lock features to protect them from unauthorized use.
  • Please keep your access details safe at all times (user ID, password and your question and answer combination)
  • Don't share your  account credentials, your credit card or bank account details
  • Don't leave the computer unattended when you are logged in
  • Do not use the 'Save password' option on log-in screens
  • Create separate profiles for everyone who uses your devices, so that nobody else can access your information
  • You are prohibited from allowing any other person to access or use Your Account.

 

Change your password regularly. By default you receive an email notification when your account is being accessed. If you cannot remember having accessed your account at the specified date and time, change your password immediately.

For an additional level of safety you can opt-in to enable Strong Authentication. Every time you try to access your account, a one-time password is sent to your registered email. This one-time password is needed in addition to your normal password in order to gain access.

You can set these options in your Account settings.

If you have forgotten your password, you can retrieve it here.

By registering an account, you are confirming that you are 21 years of age or over. In Michigan, it is a criminal offense to allow a person who is under the age of 21 to participate in Internet or mobile wagering. BetMGM takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers at the time of account establishment. We will ask for information to verify your age and will restrict or suspend your account until your age is confirmed.

 

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 21 YEARS OLD FOUND TO BE USING THIS SITE FOR INTERNET OR MOBILE WAGERING PURPOSES WILL BE REPORTED TO LAW ENFORCEMENT AND BE SUBJECT TO OTHER LEGAL PENALTIES.

You can contact BetMGM Customer Service at any time to obtain your account and game history.

It is a Federal offense for persons physically located outside of the State of Michigan to engage in Internet wagering.

Responsible Gaming

 For the vast majority of people around the world, gambling is a great source of entertainment. Unfortunately, some individuals experience problems related to their gambling, which very in degree from mild to very severe. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gambling causes problems.

By observing the following rules, you will be able to better enjoy your gambling experience:

  • You should gamble for fun and not as a way to earn money
  • Only play when you are relaxed and concentrated
  • Take regular breaks
  • Keep track of your gambling. Consult the overview of your gambling transactions in your account.
  • Decide your monthly gambling budget in advance.
  • Only gamble what you can afford to lose
  • Independently of our standard deposit limits, you may set a lower amount as your own personal limit
  • Once you’ve set your limit, stay within it. Increasing it later may lead to excessive play.
  • Before you start playing, decide the winning amount at which you will end the game
  • Decide beforehand how high your losses can be, and be comfortable ending the game once you’ve reached your limit
  • Never play under the influence of alcohol or medication
  • Never play if you are feeling depressed

    There are myths associated with gambling you should understand.

  • My luck will change if I keep gambling and I’m sure I’ll win my money back.
  • I am due for a win.
  • If I play multiple games at a time, I'll increase my chances of winning.
  • I have a special strategy that helps me win.
  • I have a gut feeling that today is my lucky day.
  • While having rituals and believing the next spin is “the one” can be fun and add to your enjoyment, it’s important to understand just how random the games and events are. Remember, the house has the advantage, and you’re likely to lose more than you win over time, so stay within your limits and keep it fun.

    There are many risks associated with problem gambling, including:

  • A negative impact on relationships and family life.
  • Financial difficulties, including maxing out credit cards and increasing debts.
  • A range of emotional, physical, and psychological health problems.
  • An adverse effect on an individual’s ability to perform well at work.

     

    We would like to stress that diagnoses relating to clinical disorders such as problem gambling can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behavior. If you can identify with four or more of the following characteristics, we recommend that you speak to a professional:

  • Are you highly involved in gambling?
  • Do your thoughts constantly turn to gambling?
  • Are you are constantly increasing your stakes?
  • Even beyond your financial means?
  • Have you unsuccessfully attempted to quit or cut down your gambling?
  • Do you become irritated and frustrated after attempting to reduce the extent of your gambling?
  • Does gambling serve as a means of getting away from problems or unpleasant feelings?
  • Have you ever tried to win back losses by taking risks you usually would not take?
  • Have ever you lied about the extent or success of your gambling?
  • Has your gambling ever led to a negative impact on your relationships or your job?
  • Have you ever been forced to rely on others to finance your gambling?

We offer a range of different options that can be used to manage your gambling activity at any time. This includes tools which allow you to limit the amount you can deposit or wager, time limits to help you control how much time you spend gambling or the option to place a “timeout” on your account from gaming for a period of time.

You can set deposit limits, loss limits and time limits. Once established, any decrease to these limits will be effective immediately and you will receive an instant text notification. Any increase to these limits will become effective only after the time period of the previous limit has expired.

Deposit limits can be set on a daily, weekly and monthly basis and specify the maximum amount of money you can deposit into your Internet gaming account during a particular period of time. Please go to Account -> Advanced Settings -> Deposit Limits to set the limit.

 

Loss limits can be offered on a daily, weekly and monthly basis and specify the maximum amount of money you can wager during a particular period of time. Please go to Account -> Advanced Settings -> Spending Limits to set the limit.

A time-based limit is offered on a daily basis and specifies the maximum amount of time you may spend playing on the website (time is measured hourly from the time you log in to the time you log out). Please go to Account -> Settings -> Time Management to set the limit.

Should you need a timeout (“cooling off”) period from gambling, you can choose our timeout action. Please be aware that the timeout has to be for a minimum of 72 hours and that during that time period you will not be able to login to place a wager or deposit. Please contact customer service should you want your funds returned during that period. The account will be automatically reenabled after the selected timeout period has passed. Please go to Account -> Advanced Settings -> Self-Exclusion to timeout.

Should you need to take a longer break from gambling, we provide a timeout for up to 365 days.  This timeout period means that your account will remain closed for a period of 12 months, and will not be reactivated under any circumstances during that period (unlike a standard account closure request). Please go to Account -> Advanced Settings -> Self-Exclusion to timeout.

If you want to permanently close your account for responsible gambling reasons, please contact our Customer Service department in order to do so.

If you want to take a break or stop playing our products for any reasons other than the prevention of gambling- related problems, we also offer a service closure. For further information, please contact our Customer Service team.

There are a number of support organizations available which offer valuable information and advice across a range of areas. Details are below, including contact information for each organization.

 

Michigan Association on Problem Gambling

The Michigan Association on Problem Gambling (michapg.com) provides support, information, education and referral services for anyone affected by problem gambling.

National Council on Problem Gambling

The National Council on Problem Gambling (www.ncpgambling.org) serves as the national advocate for programs and services to assist problem gamblers and their families. Their vision is to improve health and wellness by reducing the personal, social and economic costs of problem gambling.

 If you or someone you know has a gambling problem, confidential help is available at 1-800-270-7117 or visit https://www.michigan.gov/mgcb/0,4620,7-351-79256-231582--,00.html.

Complaints Process

If you have any complaints, claims or disputes with regard to any outcome regarding the services or any other activity, you must submit your complaint to us in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. You are required to provide a minimum of personal information permitting identification, together with a description of the facts and motivation for the complaint as well as the corresponding corroborating evidence.

Complaints may be submitted by contacting our Customer Service team or in writing to: Customer Service Manager, BetMGM  Harborside Plaza 3, 210 Hudson Street, Jersey City, NJ 07311.

If all reasonable means to resolve the complaint with BetMGM have been exhausted, you can file a complaint with the Michigan Gaming Control Board by contacting them at:

Michigan Gaming Control Board

3062 West Grand Boulevard, Suite L-700

Detroit, MI 48202-6062

Phone: 313- 456-4100

Email: MGCBweb@michigan.gov

 

Terms of Service

Please click here to access the latest Terms of Service.  For further information, please contact our Customer Service team